Why is my transfer pending, delayed or unsuccessful?
A transfer may be pending, delayed, or unsuccessful due to one of the following reasons: Awaiting approval: Only Operators with Authoriser access can approve transfers. If dual-control authorisation is enabled, the Operator who initiates the transfer cannot approve it. Processing timelines: Transfers submitted after cut-off times, on weekends, or public holidays may be processed on […]
How do I make an overseas transfer, and what currencies are supported?
You can perform overseas transfers via SWIFT from your ANEXT Business Account in CNH, EUR, GBP, HKD, JPY, KRW, MYR, SGD, THB, and USD. The daily transfer limit from your ANEXT Business Account for local and/or overseas transactions where no FX conversion is involved, across all payment channels, is $5 million (SGD equivalent). The daily […]
What fees apply to overseas transfers?
Enjoy competitive flat fees for outward telegraphic transfers (OTTs) starting from USD 10, SGD 15, CNH 125 or EUR 10 depending on the charge option you select. You can select from one of the following charge options when performing OTTs without FX (Only for currencies CNH/EUR/SGD/USD that you hold in your ANEXT Business Account). For […]
How long do overseas transfers take?
OTT via SWIFT typically takes 1 – 5 working days. Do note that if your OTT is made before a weekend or public holiday, the transfer will only be processed on the next working day. As a regulated financial institution, all transfers made from an ANEXT Business Account are subject to regular reviews and […]
What are the local transfer channels available?
You can send unlimited SGD transfers for free via PayNow, FAST and GIRO. You can send SGD transfers at S$5 per transaction for MEPS, valid till 31 May 2027. For real-time, instant transfers of SGD 200,000 and below, use PayNow or FAST. MEPS supports same-day transfers of above SGD 200,000. Transfer requests approved […]
How do I make a PayNow payment?
To initiate a PayNow payment using your PayNow ID, log in to Online Banking, navigate to PayNow > PayNow Transfer and select your recipient’s PayNow registered proxy (mobile number, NRIC, UEN or VPA). To initiate a PayNow payment by scanning a PayNow QR: Step 1: Log in on your mobile banking app and tap on […]
What is Batch Payment and what can I use it for?
Batch Payment allows you to consolidate up to 100 different transfers and approve it at once. This feature is suitable for transfers that you’ll need to perform every month such as payroll or supplier payments, that will be processed via FAST or MEPS, depending on the amount of each transfer. Currently only local transfers made […]
Why can’t my business details be retrieved from CorpPass?
MyInfo Business retrieval requires a supported Singpass login and correct Corppass authorisation. Please take note that the application cannot be initiated with a Singpass foreign user account.
What should I do if my application details are incorrect?
If your details are incorrect, please update them in Singpass/ACRA and restart the application in order for the updated details to be retrieved,. Once you’ve submitted your application, you will not be able to amend it. If you notice an error after submission, you can call our Business Support team at 1800 268 8888 or […]
What happens after I submit my application?
Once your application is submitted, business stakeholders such as the director(s), partner(s) or owner(s), and operator(s) you’ve authorised to manage the account will receive a notification via SMS/email for verification. Please log in to the ANEXT app / Online Banking to complete authentication. Once completed, the business stakeholder(s) selected to approve the application will then […]