如何更新公司的资料？
登录网上银行，点击右上角的信封图标创建新信息，并将更新后的 ACRA 附给我们。如果您添加了新的公司董事，请同时提供该董事的手机号码和电子邮件地址，以便我们更新记录。
如何申请审计确认函？
Log in to Online Banking and navigate to Company Profile > Bank Documents. Click on the ‘Generate Bank Document’ button and follow the instructions to process the Audit Confirmation request. Do note that you will be required to input the recipient’s email for the document to be sent directly to the recipient. The Audit Confirmation […]
如何检索我的帐户月结单？
登录网银，导航到存款 > 账单，或者登录手机应用后点击顶部的“账单”图标。上个月的对账单将在本月前5个工作日内准备好下载。
如何关闭账户？
Log in to Online Banking > Company Profile > Company Settings and initiate the account closure process. You may also get help from our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web […]
ANEXT Bank 如何保障我的账户安全？
We implement internationally recognised encryption and multi-layered security measures such as real-time fraud monitoring and prevention to safeguard your information and transactions transmitted over the internet. We authenticate your log in via your unique Business ID, your registered mobile phone number and one-time password (OTP). Additionally, we implement three-factor authentication (3FA) on every transaction. […]
如何保护我的账户免受诈骗？
Ensure that your login credentials (Business ID, password and one-time password (OTP)) are kept confidential. We will never request for your login credentials (Business ID, password, one-time password) or request for an account reactivation. We will only send you clickable links via email and SMS during the account opening authentication process. ●ANEXT Bank […]
如果我怀疑账户有未经授权的交易，该怎么办？
Check with all the Operators of the account if anyone has authorised or conducted the activity/transaction on the account. If the activity/transaction is confirmed to be unauthorised, you can temporarily suspend your account on your mobile/internet banking or on our official website (pre-login) as soon as possible. You can also contact Business Support to help […]
如何临时暂停账户？暂停后会发生什么？
You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request. Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances and […]
如果账户被暂停，资金仍然可以转入吗？
一般情况下，由客户发起的账户临时暂停不会影响转入交易，资金仍可入账。但在某些情况下，转入资金可能会延迟处理,被退回或需额外审核。具体取决于支付渠道、中介银行处理流程或监管审核要求。
如何恢复已暂停的账户？
如需恢复账户，请联系1800 268 8888 或 (65) 6813 3688（如果从海外拨打，时间为周一至周五上午 9:00 - 下午 6:00，公共节假日除外）联系业务支持。您也可以申请线上通话获取帮助。一旦取消暂停，您的账户将恢复正常运行。