What should I do if I forget my login credentials?
If you’ve forgotten any one of your login credentials, you can easily reset/request for it here. Your Business ID is unique to your company and cannot be changed. If you have forgotten your Business ID number, click here to retrieve it. You will need to input your UEN and registered mobile phone number, and an […]
How do I set up my Digital Token?
The Digital Token replaces all SMS OTPs through a seamless and secured journey with just your mobile phone. Download the Mobile Banking app onto your new device. You will be prompted to set up your Digital Token when you first log in. For security reasons, each operator can only set up a Digital […]
How do I add, remove or manage Operators?
Log in to Online Banking and navigate to Company Profile > Operator Management. Based on the Operator’s role in the company, you can assign Maker and/or Authoriser access. During the application process, you can create up to 5 Operator (i.e. User) profiles. Upon receiving the login credentials, simply log in to Online Banking to create […]
What are single and dual Authorisation Settings?
You can choose between single or dual control for your company’s account. Single control: Any operator can perform transactions. No additional approval is required. Dual control: One operator is required to initiate, and another operator is required to approve transactions. Log in to Online Banking and navigate to Company Profile > Authorisation […]
How do I update my company details?
Log in to Online Banking, click on the top right hand envelope icon to create a new message and attach a copy of your updated ACRA to us. If you’ve added a new company director, please also include their mobile number and email for our records.
How do I request for Audit Confirmation?
Log in to Online Banking and navigate to Company Profile > Bank Documents. Click on the ‘Generate Bank Document’ button and follow the instructions to process the Audit Confirmation request. Do note that you will be required to input the recipient’s email for the document to be sent directly to the recipient. The Audit Confirmation […]
How can I download my account statements for Deposits?
Log in to Online Banking and navigate to Deposits > Statements, or tap on the ‘Statements’ icon at the top of the mobile app after logging in. Last month’s statement will be ready to download within the first 5 working days of this month.
How can I close my account?
Log in to Online Banking > Company Profile > Company Settings and initiate the account closure process. You may also get help from our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web […]
How does ANEXT Bank keep my account secure?
We implement internationally recognised encryption and multi-layered security measures such as real-time fraud monitoring and prevention to safeguard your information and transactions transmitted over the internet. We authenticate your log in via your unique Business ID, your registered mobile phone number and one-time password (OTP). Additionally, we implement three-factor authentication (3FA) on every transaction. […]
How can I protect my account from scams?
Ensure that your login credentials (Business ID, password and one-time password (OTP)) are kept confidential. We will never request for your login credentials (Business ID, password, one-time password) or request for an account reactivation. We will only send you clickable links via email and SMS during the account opening authentication process. ●ANEXT Bank […]