What should I do if I suspect unauthorised activity or don’t recognise a transfer?
Check with all the Operators of the account if anyone has authorised or conducted the activity/transaction on the account. If the activity/transaction is confirmed to be unauthorised, you can temporarily suspend your account on your mobile/internet banking or on our official website (pre-login) as soon as possible. You can also contact Business Support to help […]
How do I temporarily suspend my account, and what happens when it’s suspended?
You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request. Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances […]
Will incoming transfers still be credited if my account is suspended?
Generally, incoming transfers are not affected by a customer-initiated temporary account suspension and may continue to be credited. However, some incoming transfers may be delayed, rejected or returned depending on the payment channel, intermediary bank processing, or if additional verification/regulatory checks are required.
How do I unsuspend my account?
To unsuspend your account, contact Business Support at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here. Once unsuspended, your account will resume normal operations.
How do I place fixed deposits?
You will need to first open an ANEXT Business Account followed by an ANEXT Fixed Deposit Account before you can make placements. Each business can open only one ANEXT Fixed Deposit Account but multiple placements can be made under the same ANEXT Fixed Deposit account. If you have an ANEXT Business Account Step 1: Log […]
What are the available placement currencies?
You can place multiple fixed deposits in EUR, SGD and/or USD with a minimum amount of EUR 5,000, SGD 250,000 or USD 5,000 respectively. However, each placement must not exceed a maximum of $10,000,000 in its respective currency. You can choose from a placement tenure of 1, 3, 6, 9, 12 months. During the fixed […]
How can I set or change fixed deposit maturity instructions?
You can set your maturity instructions when you place the fixed deposit. There are 3 options which you can choose from: Renew principal – The principal amount will be used to create a new fixed deposit placement for the same tenure as your original placement. Renew principal and interest – The entire balance (your […]
Can I withdraw a fixed deposit placement before maturity (i.e., early withdrawal)?
Yes, you can withdraw a fixed deposit placement up to 1 working day before maturity. E.g. If the maturity date is 30 June, the last date you can make an early withdrawal is on 29 June. However if the maturity date falls on a Sunday, the last day that you can make a withdrawal is […]
Can my business take up multiple loans with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Loan at the moment.
What happens if I receive funds in unsupported currencies?
The accepted currencies for non-SGD/USD/CNH/EUR transfers are GBP, HKD, JPY, KRW, MYR and THB. If the sender remits a currency we do not support, the transfer may be rejected/returned by the receiving or intermediary bank, or delayed while processing/verification checks are completed. Funds may not be credited to your account. Intermediary/sender bank fees may […]