如果忘记登录信息怎么办？
If you’ve forgotten any one of your login credentials, you can easily reset/request for it here. Your Business ID is unique to your company and cannot be changed. If you have forgotten your Business ID number, click here to retrieve it. You will need to input your UEN and registered mobile phone number, and an […]
如何设置我的数字令牌？
The Digital Token replaces all SMS OTPs through a seamless and secured journey with just your mobile phone. Download the Mobile Banking app onto your new device. You will be prompted to set up your Digital Token when you first log in. For security reasons, each operator can only set up a Digital […]
如何添加、删除或管理操作员？
Log in to Online Banking and navigate to Company Profile > Operator Management. Based on the Operator’s role in the company, you can assign Maker and/or Authoriser access. During the application process, you can create up to 5 Operator (i.e. User) profiles. Upon receiving the login credentials, simply log in to Online Banking to create […]
什么是单一和双重授权设置？
You can choose between single or dual control for your company’s account. Single control: Any operator can perform transactions. No additional approval is required. Dual control: One operator is required to initiate, and another operator is required to approve transactions. Log in to Online Banking and navigate to Company Profile > Authorisation […]
如何更新公司的资料？
登录网上银行，点击右上角的信封图标创建新信息，并将更新后的 ACRA 附给我们。如果您添加了新的公司董事，请同时提供该董事的手机号码和电子邮件地址，以便我们更新记录。
如何申请审计确认函？
Log in to Online Banking and navigate to Company Profile > Bank Documents. Click on the ‘Generate Bank Document’ button and follow the instructions to process the Audit Confirmation request. Do note that you will be required to input the recipient’s email for the document to be sent directly to the recipient. The Audit Confirmation […]
如何检索我的帐户月结单？
登录网银，导航到存款 > 账单，或者登录手机应用后点击顶部的“账单”图标。上个月的对账单将在本月前5个工作日内准备好下载。
如何关闭账户？
Log in to Online Banking > Company Profile > Company Settings and initiate the account closure process. You may also get help from our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web […]
ANEXT Bank 如何保障我的账户安全？
We implement internationally recognised encryption and multi-layered security measures such as real-time fraud monitoring and prevention to safeguard your information and transactions transmitted over the internet. We authenticate your log in via your unique Business ID, your registered mobile phone number and one-time password (OTP). Additionally, we implement three-factor authentication (3FA) on every transaction. […]
如何保护我的账户免受诈骗？
Ensure that your login credentials (Business ID, password and one-time password (OTP)) are kept confidential. We will never request for your login credentials (Business ID, password, one-time password) or request for an account reactivation. We will only send you clickable links via email and SMS during the account opening authentication process. ●ANEXT Bank […]