如果我怀疑账户有未经授权的交易，该怎么办？
Check with all the Operators of the account if anyone has authorised or conducted the activity/transaction on the account. If the activity/transaction is confirmed to be unauthorised, you can temporarily suspend your account on your mobile/internet banking or on our official website (pre-login) as soon as possible. You can also contact Business Support to help […]
如何临时暂停账户？暂停后会发生什么？
You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request. Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances […]
如果账户被暂停，资金仍然可以转入吗？
一般情况下，由客户发起的账户临时暂停不会影响转入交易，资金仍可入账。但在某些情况下，转入资金可能会延迟处理,被退回或需额外审核。具体取决于支付渠道、中介银行处理流程或监管审核要求。
如何恢复已暂停的账户？
如需恢复账户，请联系1800 268 8888 或 (65) 6813 3688（如果从海外拨打，时间为周一至周五上午 9:00 - 下午 6:00，公共节假日除外）联系业务支持。您也可以申请线上通话获取帮助。一旦取消暂停，您的账户将恢复正常运行。
如何开设定期存款？
You will need to first open an ANEXT Business Account followed by an ANEXT Fixed Deposit Account before you can make placements. Each business can open only one ANEXT Fixed Deposit Account but multiple placements can be made under the same ANEXT Fixed Deposit account. If you have an ANEXT Business Account Step 1: Log […]
有哪些可用的存款货币？
You can place multiple fixed deposits in EUR, SGD and/or USD with a minimum amount of EUR 5,000, SGD 250,000 or USD 5,000 respectively. However, each placement must not exceed a maximum of $10,000,000 in its respective currency. You can choose from a placement tenure of 1, 3, 6, 9, 12 months. During the fixed […]
如何设置或更改定期存款到期指示？
You can set your maturity instructions when you place the fixed deposit. There are 3 options which you can choose from: Renew principal – The principal amount will be used to create a new fixed deposit placement for the same tenure as your original placement. Renew principal and interest – The entire balance (your […]
我可以在到期前提前支取定期存款吗？
Yes, you can withdraw a fixed deposit placement up to 1 working day before maturity. E.g. If the maturity date is 30 June, the last date you can make an early withdrawal is on 29 June. However if the maturity date falls on a Sunday, the last day that you can make a withdrawal is […]
我的企业可以在 ANEXT Bank 同时申请多个商业贷款吗？
目前，每家企业只能申请并持有一笔 ANEXT Business Loan。
如果我收到不支持的货币会怎样？
The accepted currencies for non-SGD/USD/CNH/EUR transfers are GBP, HKD, JPY, KRW, MYR and THB. If the sender remits a currency we do not support, the transfer may be rejected/returned by the receiving or intermediary bank, or delayed while processing/verification checks are completed. Funds may not be credited to your account. Intermediary/sender bank fees may […]